Delivery of goods to mainland New Zealand costs as per website. Delivery is normally effected two to five working days after funds have cleared though this cannot be guaranteed. Whilst we always try to arrange for delivery within specific time slots, we cannot accept responsibility for freight delays that are beyond our control. Fires are factory direct, ask for an estimated time frame as production lines vary. The customer is responsible for supplying the correct delivery address and contact numbers. Any costs resulting from erroneous delivery information supplied to us will be borne by the customer. The goods must be checked immediately on delivery for damage before accepting them. Damaged packaging should be checked and noted on the delivery docket. Damaged goods should be rejected. If you sign for the goods as being in good order and condition, no claim for freight damage can be accepted. If, for any reason, it is not possible to check the goods at the time of delivery, they should be signed for as “not checked”.

Any damage or defects discovered in “unchecked” goods subsequently to acceptance on delivery must be notified to us without delay and within 72 hours. Goods reported as damaged after the 72 hour period will be replaced only at the sole discretion of Ice Solar Ltd.

All new Products carry a manufacturer’s guarantee for the period stated in the documentation. Customers are required to keep their invoice as proof of purchase. This will ensure speedy resolution of warranty issues. All warranty claims must be in writing and comply with warranty terms shown in the Owners Manual.

NOTE: Warranty call-outs that entail a journey in excess of 20km to site will attract a travelling charge at the prevailing rate of the service Plumber. Alternatively, the client will be required to take the appliance to a service plumber or Ice Solar ltd for assessment. Warranty information available on the website and Owners Manual.